Image glitch

Twice now, ever since your new update, people I havent talk to in ages sent an image to me. However, they didnt. Your app has glitched and whenever I try to access the chat, it crashes. The other person has to spam the chat so the image doesnt try to load and display, otherwise it crashes. It doesnt stay loaded long enough to stay marked as read and disappear. TWICE. Im unhappy with this. I have to find another app to message them to tell them to spam me, and take the time to explain the situation, and why they have to spam me. They dont see the image, but I do.

Undyne the Guard about Snapchat, v10.4.2.0